Refund policy

Returns & Refund Policy

At Vyction, we want you to feel confident when shopping with us. If something is not right with your order, we are here to help.

This policy explains how returns, refunds, replacements, and order issues are handled.

30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a standard return, the item must be unused, in its original condition, and in its original packaging when possible.

Return requests submitted more than 30 days after delivery may not be accepted.

Standard Returns

We accept standard returns for eligible items within 30 days of delivery.

Standard returns may include situations where you changed your mind, no longer need the item, or ordered the wrong item.

Customers are responsible for return shipping costs for standard returns.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, Incorrect, or Lost Orders

Please contact us within 30 days of delivery if your order has an issue.

Eligible order issues include:

Damaged or Defective Items
If your product arrives damaged, broken, or does not function properly, please contact us with clear photo or video proof.

Wrong Item Received
If you receive the wrong product, color, size, or variant due to our error, please contact us so we can help correct the issue.

Lost in Transit
If your package tracking shows no movement and exceeds our maximum delivery timeframe, your order may qualify for a refund or replacement after review.

For approved damaged, defective, incorrect, or lost-in-transit issues, Vyction may offer a refund, replacement, or other resolution at no additional cost to the customer.

Non-Returnable Situations

Returns or refunds may not be accepted for:

Items used beyond normal inspection
Items damaged after delivery due to misuse, improper handling, or normal wear
Items returned without prior approval
Orders refused at delivery
Incorrect shipping addresses entered by the customer
Requests submitted more than 30 days after delivery
Products not returned in acceptable condition, unless the item arrived damaged or defective

Return Process

To start a return or refund request, contact us at support@vyction.com with:

Your order number
The email address used at checkout
A short description of the issue
Clear photo or video proof when applicable

Please do not send any products back to the sender address shown on the package. Returns must be approved by our support team before anything is mailed back.

If a physical return is required, we will provide step-by-step return instructions.

Return Shipping Costs

For standard returns, customers are responsible for return shipping costs.

For approved damaged, defective, incorrect, or lost-in-transit orders, Vyction may cover the return shipping cost, provide a replacement, issue a refund, or resolve the issue without requiring a physical return.

Vyction does not charge restocking fees.

Refunds

Once your return or refund request is reviewed and approved, refunds are issued to the original payment method.

Approved refunds are typically processed within 5–10 business days after approval. Your bank, credit card provider, or payment provider may take additional time to post the refund to your account.

Original shipping fees are non-refundable unless the issue was caused by our error.

Replacements

In some cases, we may offer a replacement instead of a refund.

Replacements may be offered for damaged, defective, incorrect, or lost-in-transit orders that meet the requirements of this policy.

Exchanges

We do not offer direct product exchanges.

If you want a different item, color, size, or variant, you may request a return for the original item if it meets the requirements of this policy, then place a new order.

Order Cancellations

Orders can only be canceled before they are processed or shipped.

If your order has already been processed, fulfilled, or shipped, we may not be able to cancel it. Once delivered, the order may be handled under this return policy.

UK Customer Rights

For customers in the United Kingdom, this policy does not limit any statutory consumer rights that may apply to online purchases.

Contact Us

If you need help with a return, refund, replacement, or order issue, please contact us.

Email: support@vyction.com

Please include your order number and the email address used at checkout so we can help you faster.

We aim to respond within 1–2 business days.